Premium Support Service approach

Our experience with the launch of the Support Service has taught us that:

• In most cases, users who sign up for the first time to our database seek more or less specialized support to learn how to optimize potential results;
• Based on the type of subscriber, advisors need a minimum amount of time in order to provide subscribers with Support Service to increase their chances of obtaining tangible results ($$$) with the information obtained by subscribing to SAFEC;
• Some subscribers only want to learn how to optimize the use of features and apply the Flexi-Guarantee;
• When this service is used for the first time for a specific project, the first time "block" of support must be a minimum duration of 4 hours in order to ensure the success of the Support Service;
• In some cases, additional Support Service time is required to provide subscribers with the information on all the programs that may help achieving their projects;
• The duration of necessary support is directly related to the number of programs obtained, as well as to the activity sector in which the organization operates;
• A large number of subscribers request additional Support Service hours.

For these reasons and to be able to offer maximum flexibility to subscribers wishing to use this service, we offer various options for the purchase of Support Service hours:

• Regular Plus Subscription - Includes 1 hour of Support Service and the Flexi-Guarantee;
• Premium Subscription - Includes 4 hours of Support Service and the Flexi-Guarantee;
• "À la carte"blocks of Support Service hours - For those seeking additional support.